Skynet Logistics, LLC claims the right of refusal to transport your pet (pets) under the following circumstances: a) If the client does not have a qualified health certificate (as mentioned above) b) If the pet (pets) has obvious health issues or behavior issues (as mentioned above) c) If client or a representative is unavailable at pick-up after driver has made repeated efforts to make arrangements Any of the above conditions will result in cancellation without refund or when possible a new pick-up window with a 10% rescheduling fee.